DeepSeek API service experienced an outage; the company has apologized and promised compensation.

PANews October 15 news: Tianyi Cui, an employee in DeepSeek's product department, disclosed in a post that between 8:11 and 13:04 on October 15, 2026 (Beijing time), a failure occurred in the DeepSeek API service system, causing the API service to be unavailable during that period. The company expressed its deep apologies for this.

The announcement shows that after the failure occurred, DeepSeek immediately launched a comprehensive investigation and in-depth rectification, focusing on service stability, conducting a comprehensive review and elimination of various single points of dependency, and resolutely preventing similar problems from happening again.

As compensation, DeepSeek will, in the form of bonus credits, fully refund the amount consumed in users' accounts during the 7 days (October 8 to October 14). The bonus credits will arrive automatically, and API billing deductions will be preferentially deducted from the bonus credit account.